fbpx
Frequently asked questions

#Account and Personal Details FAQs

Q1. I've forgotten my log in details. What should I do??

Please go to the “Login to my account” area and use the last email address & password you remember using. If your email address is in the system you can reset your password. If not, to find the password, simply click the “Forgot password” link. Our system will send you an email.
If you are having any issues please feel free to email us directly at [email protected] or use the contact from on our website.

#How to shop & place an order FAQs

Q1. Do I need an account to place an order?

No, all you need is an email address. However, we recommend that you register for an account to start adding pieces to your Wishlist, also there are many benefits after becoming a member such as membership only discount, membership points, vouchers etc. But, you can also place and track orders as a guest and sign up at a time that suits you.

Q2. I have forgotten my password: what should I do?

Simply follow the ‘Forgot your password?’ link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.

Q3. How do I receive Space4Baby email updates?

Stay informed of new arrivals, trends and exclusive promotions by entering your email address at the bottom of our homepage. You can then manage your email preferences under ‘My Account’.

Q4. How do I place an order on your site?

It’s easy! Here’s how:

  1. Choose a category from the top navigation menu or search to explore a specific style or trend.
  2. Select your desired piece and click ‘Add to bag’. Once you’ve added all items, it’s time to checkout under ‘Summary’.
  3. Sign in to your account or, if you’ve not yet created one, proceed via guest checkout.
  4. Enter your address, payment method and delivery details to complete your order. That’s it – we’ll confirm the order and it will be carefully prepared and shipped to you, with updates every step of the way.

Q5. Can I place an order over the phone?

Sure! Our friendly Customer Service are happy to assist you with this.

Q6. Where can I find size & fit advice?

Click on ‘Size Guide’ on the item’s page to view our conversion chart.

Q7. Can I add items or cancel my Space4Baby order or make changes to it?

No, we can’t add items to an existing order or cancel the order, but you can place a new order for any additional pieces. You can find more info in our Return & Refunds Policy.

Q8. Can I re-order from a previous order?

Yes! Log into your account and navigate to the ‘My Account’ area.  After this view your previous web orders and on the right-hand side click on the ‘re-order’ link.

#Pricing & Payment FAQs

Q1. Which currencies can I shop in?

Australian Dollar, If you are outside Australia, your order will be charged in AUD for a competitive exchange rate.

Q2. Do I need to pay via credit card or PayPal?

No, you also have the option to pay for your order via EFT/direct deposit. Furthermore if you are a holder of a credit account with us you may wish to place the order onto your account (subject to your credit limit).

If you choose to make payment via EFT/direct deposit, you will receive an email with our banking details included.

Q3. When will my card be charged?

When you pay by PayPal, Space4baby will take payment at the point your order is placed on our site.

Q4. What payment methods do you accept?

Currently, only Paypal and EFT/Bank transfer are acceptable.

Q5. Will my personal details stay safe?

Absolutely. We keep your personal data private and confidential and only give it out with your consent or if legally permitted to. For further details, please see the Farfetch Privacy Policy.

Q6. Do you accept after pay?

Unfortunately, we don’t offer an after pay option.

#Product availability & authenticity FAQs

Q1. Can I reserve an item to buy later?

We aim to provide a fair opportunity to shop our most in-demand styles and as items are often limited, we don’t offer reservations.

Q2. Are Space4baby items authentic?

100%. Our offering is expertly curated from the best luxury fashion around the globe and we guarantee all items are authentic.

#Shipping, taxes & duties FAQs

Q1. Which delivery options are available?

For detailed information about our delivery options please visit the Shipping Page.

Q2. Is everything in stock?

Once we have received your order we will check for stock availability. We will contact you if there are any items that might be out of stock, and when they are due back in stock.

Q3. Only part of my order has been dispatched or delivered. Will I receive the additional goods I ordered?

Sometimes the items you’ve ordered are stored in different locations.

To get your order to you as quickly as possible, we often dispatch the items separately.

We’ll let you know via email whether there are any outstanding items that will be delivered separately or need to be collected at a later date.

The rest of your order should be with you in no time.

Q4. How do I know you have received my order?

After you have completed your order you will receive a confirmation email. Once we have reviewed the order, checked for stock availability and dispatched your order you will receive another email confirming your delivery

Q5. Do I have to pay international duties or sales taxes?

Please note that our shipping does not cover any international customs duties or sales taxes that may be payable upon delivery. See details Taxes and Duties.

Q6. When will my order be dispatched?

Typically, orders received and confirmed prior within 48 hours will be dispatched from our warehouses on the same day, some of the product may need longer for a few business days. Otherwise your order will be dispatched the following day.* Should you wish to expedite the dispatch of your order, please contact us via email [email protected] speak to one of our customer service representatives.

*Same day dispatch is subject to stock availability, order complexity, warehouse activity levels and public holidays.

Q7. When will I receive my order?

Expected delivery times may vary depending on a number of factors including the freight carrier and service chosen, the location of the dispatch warehouse and the delivery postcode.

When your order is dispatched, you will receive an email which will provide you with a tracking number and link to the freight carrier’s website. This will allow you to track the progress of your order delivery from our warehouse – all the way to your shop or front door!

Place your order before our festive season delivery deadlines to make sure you get your gifts on time.

Q8. Can I receive my order the next day?

For metro deliveries in Melbourne, we can offer you next day (courier) delivery. Should you wish to use a courier service please contact us via email [email protected] and speak to one of our customer service representatives.

Q9. How much is delivery?

Delivery will be calculated when you check out or via the ESTIMATE function within your shopping cart. Delivery is calculated based on both the weight and volume of the goods, as well as where the goods are being delivered to. Please note regional areas may incur longer delivery time frames as well as higher delivery charges.

In some cases, a delivery price cannot be provided during the checkout process. If this occurs one of our customer service representatives will contact you with the delivery options available.

If you have any questions regarding our delivery capabilities visit our delivery page or please email [email protected] for a delivery quote.

Q10. How do I know if I am metro, regional or remote for delivery timeframe?

Please refer to the Australia Post website to find your postcode.

Q11. What happens if my order is out of stock?

If the items you have ordered are out of stock, you will be notified within two days, and given an expected date of arrival or a full refund.

Q12. Which locations do you deliver to?

We deliver all around Australia!

If you have any questions regarding our delivery capabilities visit our delivery page or please email [email protected] for a delivery quote.

Q13. Can I set up multiple delivery addresses?

Yes! Log into your account and navigate to the ‘My Account’ area.  After this view delivery addresses and on the right-hand side click on the ‘Add new address’ link

#Returns & Refunds FAQs

Q1. What can I return and when?

Before returning an item, please check to see whether it meets the conditions.Please see our Return & Refunds Policy.

#Loyalty, membership, and points FAQs

Q1. Do you offer loyalty points or reward points, gift certificates, etc.?

Yes, we do. For more information about our membership loyalty points, please see Space4Baby Loyalty Program.

#Others FAQs

Q1. Can you stop sending me promotional material?

You can update your communication preferences by logging into your Adventure account at space4baby.com.au, clicking on the unsubscribe links provided or by contacting us at [email protected]

If you opt out of receiving Space4baby emails, we will still email you any eligible Rewards.

TOP

Add address

Australia

X